VoIP

Toll Free Skype Calls Courtesy of OnState

Innovative new generation call center OnState Communications is giving North American and European Skype users a toll free service. Through its partnership with a leading global network provider, OnState is able to provide a strong service strengthens its comprehensive portfolio of communications options that enable businesses to interact and with their customers via the customer’s preferred communication channel.

OnState was created to give SMEs and large enterprises a simple, low-cost, and scalable call center and customer contact management solution.

Pat Kelly, CEO and Co-founder of Onstate Communications, believes that toll free improves customer retention rates and at the same time attracts new customers.

“Toll-free is synonymous with quality customer service - that’s what drives a successful call center. Whether or not they use Skype, OnState customers have it all — they can always use free Skype calling, chat, and automatic callbacks as well as dial local phone numbers across the globe or use our new toll-free calling from traditional landlines.”- says Kelly.

Onstate Communication provides North American toll-free numbers that can be connected to any OnState agent anywhere in the world. Also, OnState Communication enables SMEs to create customer contact solutions. These solutions include:

• Management-free infrastructure
• Skills based routing
• Performance reporting
• Live Business Chat
• Click-to-Call web integration
• Voicemail
• Toll-free phone numbers
• Global local phone number
• Call recording and QA
• Workforce management

OnState’s toll free Skype calls provides high quality customer service. Onstate customers can always use free Skype calling, chat and automatic callbacks as well as dial local phone numbers across the globe or use OnState’s new toll-free calling from traditional landlines.