Google Nexus One Problems Escalate
It’s barely a week since Google Nexus One was released and made available to consumers from the U.S., U.K., Hong Kong and Singapore. Some early users have already posted their reviews of the Nexus One. They are varying reviews, I should say. But perhaps what’s appaling right now is the number of Nexus One users who are experiencing several issues with their units.
And who do they turn to? Actually it’s a vague area, somewhat pretty confusing. Let’s lay down the facts.
Google Nexus One was manufactured by HTC but distributed by Google from its online web store. If it were an ordinary mobile phone, once the manufacturer has released the phone to its distributor, usually cellular network provider, the after sales support is transferred to the mobile carrier.
But in the case of the Nexus One, HTC has already released the units to Google and Google has released them either as unlocked units or under T-Mobile service plan.
For those who bought the T-Mobile version, their in luck because T-Mobile has the responsibility to act upon issues and complaints. Although there are reports that customers are being passed on back and forth, to and from by both HTC and T-Mobile who don’t want to take responsibility.
Those who bought the unlocked versions were not luckier as well. Google accepts only complaints by email. And some were already disgruntled by the lack of response from Google.
What are the complaints? Several issues were raised at the Google Help Forum. But the most prominent of these issues seems to be the malfunctioning 3G connectivity. HTC even admitted the indeed there is a problem with this feature.
What Now?
For a first time distributor of a mobile phone, Google’s failing mark may seem understandable – first time jitters, so they would say. But then, come to think of it, Google is not a start-up. It’s a big company, as big if not bigger than Apple, which also happens to have other products – not just the iPhone.
If Apple can handle after sales support for the iPhone, there’s no reason why Google couldn’t. Or was it because of lack of preparation on Google’s part?
But if you’re a company as big as Apple, it is not a reason for failure. Ops, Nexus One may not be failing yet, but with the way things are going on, it just might be heading towards that direction.
So, have you decided whether you are going to buy the Google Nexus One? Or you just did?
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[...] I belong to the group of owners who bought the first generation Nexus One. And that is despite the issues and problems reported by other users. January 13, 2010 | Filed Under [...]
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This post was mentioned on Wordpress by Google Sold Only 20,000 Nexus One Units : Callstyle.com: [...] I belong to the group of owners who bought the first generation Nexus One. And that is despite the issues and problems reported by other users. Janua…